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Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
While every effort will be made to get your order to you as quickly as possible and sometimes go out the same day if time allows, please remember order processing times and shipping times are estimated so please leave plenty of time if ordering items for a specific date.
Domestic Shipping Rates and Estimates
The FLAT RATE to Ireland addresses is €5 up to any weight as long as it fits in the An Post €6 Post Bag. 'If it fits, it ships'.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
I offer Free Worldwide Shipping with orders of €75 or more.
Local delivery
Local delivery is available for orders over €20 within [20km]. (1-2 working Days APPROX.)
Deliveries are made from [6pm-8pm] on [Monday to Friday. You will be contacted via text message with the phone number you provided at checkout to notify you on the day of arrival.
International Shipping
I offer international shipping. This is free with orders of €75+.
At this time, I do not ship to [Russia or North Korea.].
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
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GREAT BRITAIN, CHANNEL ISLANDS, ISLE OF MAN, EUROPE (APPROX 2-3 WORKING DAYS) & REST OF WORLD (APPROX 7-9 WORKING DAYS) UP TO .5KG. 8.50 EURO GREAT BRITAIN, CHANNEL ISLANDS, ISLE OF MAN & EUROPE. .501KG - 2KG (APPROX 2-3 WORKING DAYS) 15 EURO REST OF WORLD .501KG - 2KG (APPROX 7-9 WORKING DAYS) 30 EURO COURIER RATE 3. NORTHERN IRELAND (For orders containing Pottery, Art or Glass) 2.1KG - 7KG. (APPROX 3-4 WORKING DAYS) 20 EURO COURIER RATE 4. GREAT BRITAIN, CHANNEL ISLANDS, ISLE OF MAN & EUROPE. (For orders containing Pottery, Art Or Glass) 2.1KG - 7KG (APPROX 3-4 WORKING DAYS) 25 EURO COURIER RATE 5. USA (For orders containing Pottery, Glass or Art) 2.1KG - 4KG. (APPR0X 5-7 WORKING DAYS) 70 EURO COURIER RATE 6. REST OF WORLD (For orders containing Pottery, Glass or Art) 2.1KG - 4KG. (APPROX 5-7 WORKING DAYS) 100 EURO ********************************************* |
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International Shipping and Duties: For international orders, please be aware that you may be responsible for paying import duties, taxes, and customs clearance fees upon delivery. These charges vary by country and are not included in your purchase price or shipping cost. We are not responsible for these additional fees and cannot predict what they may be. For specific information about potential import duties and taxes for your country, please contact your local customs office before placing your order. This arrangement could change in the future so please check back from time to time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from me which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact me at amanda@paradehandmade.ie with your name and order number, and I will look into it for you.
Shipping to P.O. boxes
I send orders with An Post and Parcels.ie who will collect a signature for delivery of your order. They will leave a note for you to sign for it at the Post Office.
Refunds, returns, and exchanges
I accept returns up to 14 days after delivery, if the item is unused and in its original condition, and I will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email me as soon as possible at amanda@paradehandmade.ie. with description and a photo of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact me at amanda@paradehandmade.ie